Frequently Asked Questions
Terms of Trade
A deposit of 20% is required on confirmation of booking with the balance payable on or before the function date or a 6% penalty will occur unless other arrangements have been made. Travel fee charges may apply outside of the Auckland area.
Price quoted includes the supply of all food, buffet tables and linen tablecloths for the buffet (type of utensils as arranged). Serviettes ‘colour of your choice’.
OUR MENU PRICES ARE SUBJECT TO CHANGE
WE SUPPLY OUR OWN BUFFET TABLES AND LINEN TABLECLOTHS FOR THE BUFFET.
Cancellations – If a cancellation is made within three months of the date of your function, your deposit will NOT be refunded. If a cancellation is made within 7 days of your function you are required to pay for 50% of the cost of the function. Deposits will NOT be refunded if sufficient time is not given.
Catering Staff – All required staff is included in the costing. Staff are presented in full company uniform.
- Southern Spit BBQ & Co Ltd will not be held responsible for delayed catering service for out of control busy traffic, road works, bad weather conditions or van break downs. All of our company vans are warranted and serviced every six months.
- In bad weather or bad light please supply us with shelter and lighting for our staff the whole time we are catering at your venue.
- Where we have a minimum number of quests on our menus, the minimum is for paying adults.
- Please notify us if we have left any of our gear or equipment at the venue of your event.
- PLEASE bring your own containers for left overs and we will happily pack your leftover food away for you. You are responsible for refrigeration of your leftover food.
Food Premises Registration?
Q. Do you have a certificate of food registration?
A. Yes we do.
Catering Regions we service include:
We service the following areas – Auckland, Hamilton, Rotorua, Tauranga, Whangarei, Tokoroa, Cambridge, Thames, Paeroa, Te Awamutu, Huntley, Paihia, Taupo, Coromandel, Katikati, Te Aroha, Waihi Beach, Murupara,Pirongia, Matamata, Mt Maunganui, Pauanui, Tairua, Matarangi, Opotiki, Edgecumbe, Te Puke, Whangamata, Bay of Plenty, Hahei, Kaitkati, Kawerau, Whakatane, Whangapoua, Whirioa, Cooks Beach, and many many more….. Call now for a FREE quote. Travel charges may apply.
Confirmation of Booking
Your booking is not confirmed until we receive a deposit of 20% of the total quoted amount.
Please fill out our booking confirmation form and send it back to us. Click here for an online booking form or you can print the PDF version and fax it to us. Click for our booking confirmation form in PDF format.
Amount of Deposit
Q: How much deposit is required?
A: A deposit of 20% from the total invoice amount is required to confirm your booking.
Q: What happens if we have extra guests turn up on the day?
A: Should the number of guests in attendance on the day be greater than the number booked, you will be charged accordingly for the extra guests.
Q: What are my payment options?
A: Direct Credit, Cheque, Cash, Credit Card (1.5% fee applies)
Please write name and invoice number for your reference.
Q: When must I give final numbers?
A: As close as you can 4 working days prior to your event. This is the minimum amount that will be charged.
Q: When is the invoice total due?
A: Final payment of your invoice is due before the day of your event unless other arrangements have been made.
Q: Do your clear all the guests tables of dirty plates?
A: Yes we clear all the guests tables of cutlery and crockery and bring them back to our factory were we wash them all.
Q: How much are children? Prices may vary depending on your menu selection.
Under 3 years old are free.
4-7 are $12.95.
8-11 are 1/2 price.
12 years up are full price.
Q: Can we hire bar staff from you?
A: Yes you can in the Auckland area only. The minimum payment of $160.00 at four hours and $40.00 per hour there after. We also use a company that supplies great bar staff.
Q: What if it is raining?
A: You need a back up plan for outdoor functions and we will need you to provide us shelter.